Return & Exchange Policy

As part of the Seavya.com experience, we are committed to delivering exceptional products. If for any reason you are not completely satisfied with your purchase on Seavya.com, we will correct it. You can return the product for a replacement or refund within 30 days of receipt.

Return and exchange conditions:

Your item must be unused and in the condition in which it was received, and it must be in its original packaging.

Return and exchange process:

1. Contact our customer service staff, provide the order number/invoice, the SKU of the product to be returned, and explain the reason for the return in detail. If there is a quality problem, please provide a high-resolution picture or video of the defective item to service@seavya.com

2. After receiving the email, we will reply to you within 1-2 working days.

3. We will send you a return address if your order meets these criteria. 

4. Please return the product to the address provided in our mail.

5. After the product is shipped, please send the order number and returned package number information to our email service@seavya.com so that we can follow up.

Shipping cost:

• * For non-quality issues: In this case, the buyer will bear the return shipping cost. The express company you choose should determine the exact fee.
• * For issues such as quality issues or the wrong product sent by our mistake: Once we receive your evidence, we will resend the item or issue a refund to you. Consumers do not need to pay for shipping, and we will bear the shipping costs for returns.

Refund:

Once we have received and confirmed your return, we will notify you and let you know if your refund has been approved. If the refund is approved, your original payment method will be refunded. It may take some time for your bank to process the refund and send it. 

Exchange:

Once we have received and inspected your return, we will notify you, confirm with you the product and shipping address for the final exchange, and ship within 3-5 business days.

Note:

• * No return and exchange will be accepted for more than 30 days.
• * We will not issue a refund if you return the item to the wrong address or the product is damaged.
• * We will not issue any refund with your order if you refuse to receive the package we sent to you without contacting us first.
• * Before you return the product or claim a refund, please contact our customer service first by emailing us at service@seavya.com. We are here to help. We will not accept chargeback or return without first contacting our customer service team.